SIR20207 Certificate II in Retail

This course will give you the practical skills and knowledge to sell goods to customers in retail and wholesale establishments. You will learn about controlling and maintaining stock, product knowledge, and theft prevention. You will also learn skills in selling products and services, customer service, point of sale systems, balancing the register, effective communication, and team work. As part of this qualification you will undertake a supervised work placement where you will be able to apply the skills and knowledge you have learned.

SIR30207 Certificate III in Retail

This course will give you the practical skills and knowledge to present and coordinate in-store visual merchandising displays for a small business in a retail environment. You will learn about building relationships with customers and maintaining store safety and security. You will also learn skills that enable you to profile a retail market, maintain and order stock and develop ideas for workplace innovation.